• The large majority of our head office functions are working from home.

• Our Customer Service team are also set up remotely, where they are still available to support you 24/7 with any queries via Facebook messenger, WhatsApp, Twitter DM, and email.

• Our warehouse team are working with a 2 metre distancing policy, which is enabled through reduced staffing across shifts, staggered start and finish times, and staggered breaks where we are flexible to support each employee’s needs. We have also spaced out all workstations where your order is packed and have deployed considerable extra deep cleaning sessions across all areas of the warehouse.

• Our carriers are also practising social distancing, meaning that you can select contactless delivery or safe place for your order, maintaining the social distancing rules for both you and our drivers.

• We are doing all we can to ensure that your orders get to you as fast as they can, but we know that you, our lovely customers, will understand if there is a bit of a delay whilst we adjust to new ways of working.

• We’ve extended our returns period so that you can shop with confidence from the comfort of your sofa. Please don’t panic if you’re in self-isolation the most important thing is that you follow the Government guidelines, please wait to return any item until it is safe for you to do so.

• We are currently experiencing some minor delays due to our shipping carriers. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. Parcels will be left in a safe place or if a signature is required, the delivery driver will sign in the presence of the customer at a safe distance.